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 To return your home or business to the safe, attractive condition it was in before a disaster, the IICRC
recommends that you do not attempt to treat water or fire, smoke and odor damage yourself. A far more
realistic solution is to hire a certified restoration firm for professional advice and assistance. Restoring a
disaster-damaged home or business is a complex and challenging process that may involve multiple
services, and several contractors and subcontractors. There isn't just one criterion for selecting a certified
restoration firm to restore your home or business. Several combined factors must be considered:
Education:
- Formal education in specific restoration as well as health and safety training.
- Certificate(s) of continuing education on new techniques and technology.
- Technician certification through a recognized industry organization.
Experience: including a wide range of restoration options
Insurance: worker and liability
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The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has served as the Industry Guardian for the cleaning,
inspection and restoration service industries for more than 30 years. As a non-profit certification organization, the IICRC helps ensure that you have access to trusted and trained cleaning professionals
by establishing and monitoring certification programs and standards for these industries.
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To qualify for IICRC-Certified Firm status businesses must demonstrate proof of insurance, maintain a written customer complaint
policy with documented follow-up and provide ongoing education and training leading to certification for all technicians. IICRC Certified Firms are also required to abide by the IICRC Code of Ethics.
Services provided by IICRC–Certified professionals range from flooring inspection and cleaning to mold remediation to water and fire damage restoration.
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The Restoration Industry Association , Inc. (RIA) is the leading trade association for cleaning and restoration professionals
worldwide, and the foremost authority, trainer and educator in the industry.
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